ELITE DRAIN & FLOW · HOMEOWNER GUIDE
Blocked drain? Start with these safe checks.
A few details can help you work out who to contact and explain the problem clearly. This is an observation checklist, not a repair guide.
1. Note what is affected
- Is it one sink, toilet or drain—or several fixtures?
- When did it begin, and is it constant or intermittent?
- Is water backing up, draining slowly, or overflowing?
- Have nearby homes reported a similar issue? Ask only if convenient.
2. Check who may be responsible
Responsibility can depend on where the pipe is and whether it serves one property or several. If the problem may involve a shared or public sewer, contact your sewerage company or use GOV.UK’s blocked-drain guidance to find the right route. If you rent, tell your landlord or managing agent.
GOV.UK: report a blocked drain · Ofwat: pipe and sewer responsibility
3. Keep the situation safe
- Do not lift a heavy drain cover or enter a chamber.
- Keep people and pets away from wastewater or an overflowing drain.
- If sewage is entering the property or the situation is urgent, contact your sewerage company and seek qualified help.
- Take a photo from a safe distance if it helps explain what you can see.
Need help in Maidstone, Tonbridge or nearby Kent?
Tell us your postcode, which fixtures are affected and what you have observed. We’ll review the details and confirm whether we can help, availability and the price basis before any work is agreed.
General information only. It does not identify the cause of a blockage or replace advice from your water or sewerage company. Elite Drain & Flow’s attendance depends on confirmed coverage and availability.